Case study #2 Example | Topics and Well Written Essays - 750 words

#2 - Case Study Example While this is so, there are those companies that show very little concern about what customers think about the services that they get and this can turn out to be very damaging to not only the reputation of the firm but also the income the firm generates. This paper will be looking at the two companies with both extremes in customer service- Amazon with the best and AT&T with the worst. The paper will also state a recommendation for each company that can help improve their customer service. Amazon has been voted the company with the best customer service the second time in a row. There are particular reasons why the company stands out in its customer satisfaction record. Those who have had to return items they had bought from Amazon agree that indeed the customer service of the company is commendable. Jeff Bezos, the founder of the company, is among the most passionate people when it comes to the satisfaction of the customer. Bezos’ is known for the use of his infamous "empty chair" in all boardroom meetings. Bezos asks that a chair be left empty as that is the spot for the customer. The use of the empty chair reminds the other panel members that the boss in the company is actually the customer and should be considered whenever developing any policies for the business. It is this culture of being customer minded that makes everyone in the firm be willing to serve the customers with high regard. Other than this, Amazon demands that every manager and other employees learn how to interact with the customer so that the entire firm is as customer-centric as possible. Bezos is quoted saying that every member of staff, including himself, has to be able to work at a call center. To make this possible, the CEO has every employee get in touch with the customers even if it is for a few days only. Amazon knows that understanding how the customers view, use, and talk about the products they sell is significant to a business and thus lets every member of

Take home mid term Essay Example | Topics and Well Written Essays - 1500 words

Take home mid term - Essay Example This was during the Second World War. On the other hand, Soviet Union scientists were busy also developing their own nuclear weapons. The USA undertook the Manhattan project in secrecy since Britain and America did not trust the Soviet Union despite their allegiance at the time (Haass 67). America was the only nation after World War II which had nuclear power. It hoped that with the possession of nuclear weapons, it would manipulate and draw concessions from the Soviet Union. However, this was not to be the case since the Soviet Union also was continuously working behind the scenes to develop their own nuclear weapon. The Soviet Union was initially unable to build its own atomic weapon since the war limited its access to uranium. Thus, after the end of World War II, uranium deposits in Eastern Europe became readily available. The Soviet Union detonated its first nuclear bomb in 1949. Subsequently, both the United States of America and the Soviet Union commenced the construction of a hydrogen bomb. The United States tested the hydrogen bomb on November 1952. Also, the United States gain tested another hydrogen bomb in 1954 on bikini atoll. The introduction of the ICBMs (intercontinental ballistic missiles) was a major development during the arms race period (Weir Jr 87). Unlike bombers, missiles were seen as better carriers of nuclear warheads. To show the world that they could deploy a missile which could reach anywhere in the world, the Soviet Union launched into the earth orbit the sputnik satellite in 1957. The USA launched its version in 1959. The notion behind the nuclear arms race during the cold war was for supremacy purposes. The country with the largest arsenal would manipulate the other. Also, the mutual assured destruction concept or notion ensured that both the United States and the Soviet Union could not attack each other. Although both nations invested heavily in military defence programs, none of these were secure (Caldicott

Project Planning Flow Assignment Example | Topics and Well Written Essays - 1000 words

Project Planning Flow - Assignment Example The primary key to the success of a project lies in the thorough technical understanding of its main characteristics and goals as this will eventually facilitate the production of the project report and the meeting of the schedule(Lewis 45). The most important key to successful and effective project management is through planning. A logically constructed and orderly plan is essential to direct any type of project and to help in preparing a report from conception through completion. The key to good planning is in its turn founded on clearly defined project objectives. Project planning can begin with the identification of the client's needs, the development of a budget and work schedule that fit these needs, and the planning for resources, including staff and materials. Project Planning Flow A project manager's planning process begins with the full comprehension of the assumptions. The understanding of the assumptions is important given how the expectations for the final results of the project are based on the initial suppositions made. Furthermore, changing assumptions throughout the project can bring about lack of satisfaction about the final results among the senior management; a scenario that is rather frequent in the project management field. Therefore, and despite the fact that project length remains a critical factor in the eventual extent of satisfaction exhibited with regard to the final results, assumptions should be documented at project initiation and throughout using the project charter as a possible means. The project manager should from then on continue to challenge and revalidate the assumptions to ensure that the project is either redirected towards a different set of objectives or simply terminated fully in the event of changing assumptions. Among the assumptions that need to be considered are related to both enterprise environmental factors as well as organizational process assets. Assumptions related to the external environment, and which can affect any given project and should be therefore taken well into account, include for instance interest rates, changing customer demands and requirements, technology changes, market conditions, and even government policies. The assumptions about present or future company aspects which can impact the progress of a project include on the other hand the capability of a company's enterprise project management methodology, checklists, guidelines, forms, templates, and the project management information system. Other keys to effective project planning include the right sampling of the most effective people for the job. In fact, this is in many ways one of the most important first steps in building a human resource plan for one's organization or project. As a project manager you need therefore to determine the desired background of your team by setting up certain standards and requirements. This can include for example a specific amount of experience, knowledge and skills, the availability of the team and the ability of the assembled members to work well within a team environment. These set of standards will generally help in minimizing the number of possible candidates and the selection of the appropriate ones. Additionally, among the important considerations in building a project team is to establish the